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Apartment Industry's Struggle With Package Deliveries Turns Into Big Business

As E-Commerce Swells, Apartment Managers Turn to Tech To Manage Thousands of Parcels
Some apartment managers don't store packages for renters in lobbies, forcing deliveries to be made directly to tenants' front doors. That's boosting the need for package management services. (iStock)
Some apartment managers don't store packages for renters in lobbies, forcing deliveries to be made directly to tenants' front doors. That's boosting the need for package management services. (iStock)
CoStar News
August 4, 2021 | 9:43 P.M.

When Michael Patton moved to a large luxury apartment complex in Uptown Dallas in 2015, he was shocked to discover his complex employed two full-time workers to manage hundreds of package deliveries every day. And packages would still get lost.

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