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Macy’s Changes Two Stores to Fulfillment Centers as Online Sales Jump

Mall Staple Attributes Quarterly Loss to Reduced Foot Traffic at Major Downtown Flagships

Macy’s reported a third-quarter sales decline of 23% compared to a year earlier. (Getty Images)
Macy’s reported a third-quarter sales decline of 23% compared to a year earlier. (Getty Images)

Macy’s, one of the most ubiquitous anchors in U.S. shopping centers and malls, posted a third straight quarterly loss as the pandemic keeps shoppers out of its downtown flagship department stores. As part of a strategy to rethink closed big-box stores, the company turned two into fulfillment centers.

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