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BCO revises guidelines for offices to take in hybrid working and net zero drive

Industry combines for first office fit-out guide update since 2011
The report highlighted the reception at Landsec's the Bronze building, The Forge, 105 Summer Street in London. (Landsec)
The report highlighted the reception at Landsec's the Bronze building, The Forge, 105 Summer Street in London. (Landsec)
CoStar News
February 3, 2025 | 11:31 AM

The British Council for Offices (BCO) has launched new guidance for office design reflecting a number of areas of change including "hybrid working patterns and net zero transition".

In a first update since 2011, the third edition of the flagship Guide to Fit-Out offers advice from UK experts on the "next generation of office interiors", focusing on smart tech and AI as well as well-being focused amenities and minimising climate impact.

The guide sets out best practice and expert advice on office interior design for occupiers and built environment professionals and offers recommendations for fit-out, from the selection of materials and procurement processes to regulations for the management of office spaces in-use.

The BCO intends for it to be used in conjunction with its 'Guide to Specification', which provides a framework for developing workplaces tailored to occupier needs.

The BCO breaks down the key updates to its guidance for "best-in-class office fit-out" as being:

  • Facilitating hybrid working – through the design of a variety of flexible spaces
  • Adopting human-centric design – to help people feel comfortable and able to do their best work
  • Embedding AI and smart building technology – to enable intuitive interaction with building systems
  • Minimising life cycle carbon - through circular design and efficient operations to support the net zero transition
  • Enhancing well-being – by providing a healthy and productive workplace

The guide for the first time includes standalone sections on health and well-being, fire, acoustics, vertical transportation and structural engineering. The BCO said these changes reflect the increased importance of these areas for occupiers seeking greater flexibility, adaptability and connectivity.
It also points to the growing importance of offering a variety of amenities and spaces. In particular, it points to a shift in workspace design in reaction to hybrid working patterns, whereby space previously allocated to desks can now be used for collaborative and social spaces, as it says desks are made to ‘work harder’ through a hot-desking approach.

There is also a checklist for multisensory design to promote occupier health and wellbeing. These include connections with nature through the introduction of plants and natural materials.

The promotion of "active working" is covered, through a mix of spaces and furniture for standing, walking and sitting. The Guide also recommends spaces for quiet work and rest, and the use of sports facilities and artwork.

The growing integration of smart technology is reflected by recommendations on its application for operational needs, from security and maintenance to managing space and helping to attract talent. The Guide offers guidance on setting KPI-driven sustainability briefs aimed at reducing the life cycle carbon of offices as well. Along with monitoring energy use to identify areas for improved efficiency, it encourages occupiers to consider their environmental and social ambitions before deciding on a brief for fit-out.

To help with the reduction of embodied carbon, the Guide outlines the benefits of a circular economy approach to fit-out, whereby incoming and outgoing occupiers can work together with building owners to minimise waste and maximise reuse and retention of furnishings and fixtures. The adoption of materials passport systems is also singled out as a means of increasing opportunities for the reuse of building materials.

The Guide includes examples from BCO Award-winning projects. The production of the Guide was led by Neil Pennell, Head of Design Innovation and Property Solutions, Landsec and Peter Williams, Senior Technical Advisor, Stanhope – Chair and Deputy Chair respectively of the BCO Technical Affairs Committee. Over 100 industry professionals contributed through participation in working groups or peer reviews.

Neil Pennell, Head of Design Innovation and Property Solutions at Landsec, said in a statement: “The new edition of the Guide to Fit-Out reflects the evolution in the way people use offices over the past decade. When developing the insights and recommendations shared in the Guide, we paid close attention to what people want from their workspace today, and what they are likely to demand in the future. This starts with a healthy environment which features less desks and more amenity spaces that create valuable, fulfilling experiences. With sustainability increasingly influencing business decisions, reducing embodied carbon in the fit-out process is more important than ever and the advice on circularity principles shows how multiple stakeholders can play a part in helping to cut waste during the fit-out process.”

Peter Williams, Senior Technical Advisor at Stanhope, added: “The Guide is ultimately a tool for attracting and retaining the best workforce possible. The pandemic accelerated changes that were already in train in the sector, meaning that office spaces now need to work harder to set themselves apart. By creating sustainable, human-centric and tech-enabled workplaces, office occupiers can offer an experience that simply can’t be recreated in the home working environment. The increased flexibility we’re seeing in office design is recognition that offices are ultimately spaces for people to come together, spark new ideas and collaborate.”

Richard Kauntze, Chief Executive at British Council for Offices, said: “The BCO Guide to Fit-Out is not just theoretical but highly practical. In today’s climate, the importance of health, wellbeing, and sustainability cannot be overstated. Encapsulating the latest industry trends, the new edition of the Guide is an indispensable resource in the current era of rapid workplace transformation. This is essential reading for anyone involved in office design and fit-out, reaffirming the BCO’s role as a leader in shaping the future of work environments.”

Established in 1990, the BCO is the UK’s leading forum for the discussion and debate of issues affecting the office sector.

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