Facing the challenge: Social anxiety’s impact on hospitality management readiness
Managers must understand, navigate growing pressures among students
Hospitality, a dynamic and demanding industry, centers on delivering an experience — an intangible product. It’s where managers, especially newcomers, face the responsibility of or...
Was it all bad? How the pandemic shaped hospitality employees’ professional identity
Some employees left hospitality, but those who stayed thrived from the experience they gained
The COVID-19 pandemic was a major blow to the hospitality industry, a fact well-covered in media and academic studies. From the devastating closures of businesses to the layoffs an...
Navigating the New Norm in the Hospitality Industry
A Reflection on Needed Changes in Leadership
The COVID-19 pandemic presented unprecedented challenges for the hotel industry.
Hospitality Diversity Starts With Inclusion
Top Hotel Managers Advise How To Create Diverse Leadership Teams
From a hotel senior vice president: “Someone said to me, ‘I think so-and-so would be great for that job, but she's coming off maternity leave, and I don't think she'd want to trave...
Hotels Still Missing the Mark in Black Representation
Industry Talking the Talk, but Not Walking the Walk
In March 2021, we published the Hotel News Now article, “Hotels, We Still Have a Problem” in which we outlined strategies for finding a Black candidate pool, and retaining Black ta...
Shielding the Messenger
The Importance of Protecting Frontline Staff From Harassment During COVID-19
Restrictions imposed by COVID-19 in the hospitality industry may make it difficult to meet and exceed guests’ expectations while recognizing the reality of rising harassment of hot...
Hotels, We Still Have A Problem
Strategies for Finding and Keeping Black Leaders
The hotel industry needs more Black leaders.