The Future of Loyalty Is Wrapped Up in the Guest, Not in Occupancy
Points Are Valuable Only if They Translate Into Experiences
For all the talk of a loyalty program being akin to being part of a family, for most guests loyalty increasingly feels like being on a distribution list.
Hotels Can Take Advantage of Trends in Remote Work, Social Spaces
Many Traditional Workspaces No Longer Fit for Purpose
Developers and designers of offices, co-working and build-to-rent projects are responding to the changes in how we live our working lives, are conscious of a new need to be flexibl...