Jo-Anne Hill, ISHC, is the founder of JH Hospitality Consulting, which leads hotels to revenue and profitability by creating a culture of service excellence. During her hospitality career, she has worked for The Ritz-Carlton Hotel Company, Four Seasons Hotels & Resorts, Mandarin-Oriental Hotel Group, Dorchester Collection, and Shangri-La Hotels & Resorts.

Jo-Anne is a member of ISHC and is certified by the Barrett Values Centre (UK). She measures, defines, and transforms an organization’s culture and its leaders.

Jo-Anne’s book, "Cultivating Leadership: How Great Leaders Make a Difference, One Hotel at a Time," dives deeper into how happy team members lead to happy guests and more revenue.