October 16, 2024|By Miranda Kitterlin-Lynch and Sandra Sun-Ah Ponting
Was it all bad? How the pandemic shaped hospitality employees’ professional identity
Some employees left hospitality, but those who stayed thrived from the experience they gained
The COVID-19 pandemic was a major blow to the hospitality industry, a fact well-covered in media and academic studies. From the devastating closures of businesses to the layoffs an...