Peaks and Valleys: Top Five Challenges Facing Hoteliers in 2024
Plenty of Reason for Optimism Amid Potential Pitfalls
The hotel industry has a lot of reasons for positivity.
Hotel Acquisitions Are Down, but Opportunity Abounds
The State of the Hotel Transactions Market
It’s a strange time to be buying and selling hotels.
It’s Time for Hoteliers to Be Honest About Labor Concerns
Retention, Technology Use Among the Chief Challenges
Hospitality leaders have spent years expressing repeated concern about the industry’s ongoing labor shortage, and yet it persists. Indeed, nearly three years into the pandemic, the...
How Tertiary Hotel Markets Thrived in 2020 and How They Are Still Holding On
As Core Urban Markets Recover, Will Suburban Markets Lose All That They Gained?
By this point in the recovery cycle, the hotel industry's winners and losers in the pandemic are clear to see: Extended-stay hotels thrived without stumbling, while many hotels loc...
Millennial Travel: A Decade in Review
Though millennials have changed how the hospitality industry presents the guest stay experience and workplace culture, what they want is also rooted in something familiar.
Millennials travel more than any other generation (82% when compared to 75% of all other generations), and they spend more when they do. Capturing the business of this generation a...
Aim Higher When Hiring: Tips for Improving Recruitment
There are new trends to consider when it comes to hiring and retaining employees, including utilizing technology to the fullest as well as being more interactive and experiential with recruiting methods.
At a time when the influence of new technology, the emergence of new hospitality competitors and impact of millennials and younger consumers are combining to spur profound change i...
How Are Properties Changing as Consumer Desires Shift?
As consumer preferences evolve from wanting things like pay-per-view to in-room streaming, hoteliers are working to meet the wants of their customers.
There is no question that we are in the midst of a huge shift in consumer behaviors and desires. And at a time when the priorities and preferences of consumers are changing, perhap...
Millennials, Diversity the New Narrative in Workforce
Millennials are a focus right now in the workforce, but they’re not everything. Building a diverse team is essential.
As so much attention is directed toward millennials these days, there’s a real danger of losing sight of the fact that this demographic group is more than just a potential source o...
Navigating the Intricacies of Multibranded Hotels
Dual- and triple-brand properties offer hotel owners plenty of benefits that vastly outweigh potential challenges.
Multibranding—combining more than one hotel brand into a single hotel property—is an increasingly common hotel development strategy. These properties may include brands from varied...
What to Expect From the Hotel Industry’s Future Leaders
An increasingly diverse and youthful workforce presents real opportunities for an evolving industry.
While there is understandably a great deal of discussion and debate amongst hoteliers about how the political transition in the United States will affect the industry going forward...
How Hoteliers Can Find the Hybrid-service Sweet Spot
Rooftop bars, trained staff, and unique spaces and experiences are driving hybrid-service hotels.
In the hotel business, select service has been the coin of the realm for some time now, and there has been much more select-service development going on than full-service developme...
Why Hoteliers Should Still Speak Out Against Airbnb
Airbnb continues to gain momentum as the hotel industry’s greatest sharing-economy adversary, and hoteliers must be vocal in their opposition to the company.
In the summer of 2010, approximately 47,000 guests stayed at Airbnb properties. By the summer of 2015, that number had risen to a cool 17 million.
Lead by Example: Hiring More Women in Hospitality
The dynamics of corporate leadership in the hotel industry are changing, but is it changing fast enough? Here’s why the business could benefit from more female hoteliers.
“Women are the largest untapped reservoir of talent in the world.”
Technology Drives Changes in Hotel Industry
There’s no way to be fully prepared in a dynamic technology landscape, but understanding the rise of some innovations and what’s trending now can be a starting point.
It’s no secret that technology has a major impact on the hotel industry.
From online booking to innovative apps, it seems that I read news stories every week exploring the d...
Urban Hotels Outside CBDs Can Offer Rewards
Hotels in urban neighborhoods outside downtown cores can present intriguing opportunities for developers.
When we look closely at the hotel development dynamics in Chicago right now, the obvious headline is the continuing surge of development in the Windy City’s central business distr...
Hotel Rooftop Bars Are Tops for Owners, Guests
Hotel rooftop bars are multiplying and becoming popular with patrons and proprietors alike. Does this trend have staying power?
Great restaurants and memorable bars have long been an essential part of the mystique for many successful hotels. In the last 10 years or so, hotel owners and operators have gotte...
Extreme Minimum Wage Hike Will Hurt Hotels
Companies that depend on the current minimum wage will have to restructure their business models if those pushing for an extreme increase to $14 an hour or more get their way.
Increasing the federal minimum wage continues to be a heated topic across the country. While food service workers have largely led this movement, it’s not unreasonable to think th...
Airbnb Poses Problems for the Hotel Industry
While there is much to be admired about the ingenuity behind Airbnb, a less-than-level playing field has given this model structural advantages over traditional hotels.
In my many years in the hotel industry, I have seen a number of new challenges. I have weathered economic uncertainty, and I have seen consumer preferences seemingly change on a d...
Market Peak Is Close at Hand
The inevitable downturn waiting for the hotel industry after this period of recovery likely won’t be as painful as the 2008 crash.
At a time when we are finally beginning to stop referencing the ongoing recovery and discussing hotel development activity, we might already be getting ready to experience a marke...
Game Changers That go Beyond the Balance Sheet
Hoteliers should embrace trends and strategies that make hotels influential social centers and economic engines.
Historically speaking, hotels always have been big draws in their communities. It was not all that long ago that hotels—especially full-service hotels—occupied an important place ...