The Importance of Culture in Growing Hotel Organizations
Diversity and Inclusivity Are the Essence of Dynamic Society
For many of us, the pandemic has certainly been a shock to the system. It accelerated or concentrated many existing issues in hospitality. These have included how to control expens...
Adjustments Continue, but Hoteliers Still Have Much To Be Thankful For
The Pandemic Has Given Hoteliers Courage To Try New Things
At this time of year, we take stock of what has come before, give thanks for all those blessings we are fortunate enough to hold dear, and rededicate ourselves to the future.
What Motivates Us?
Caring About Our People Is the Nexus Between Profit and Purpose
The pandemic has been an enormous challenge that has prompted us, some would say forced us, to reconsider and re-engineer how we conduct business operations in many cases. From hou...
Make Hospitality an Attractive Career
Reward Employees and Reexamine Hiring Practices
As we progress from the pandemic, it is no secret that the hospitality industry faces serious challenges in finding and retaining needed staff, especially entry-level, frontline pe...
Hospitality Can Help Bring Us Together
Hotel Leaders Must Continue To Emphasize Community Engagement
Facing so many serious challenges as a nation, there is clearly an urgent need for some 330 million of us Americans to find common cause.
The More Things Change in the Hotel Industry
Even as we navigate extraordinary times, there’s great value in being “normal.”
The hospitality industry continues to respond with enviable professionalism and a sense of urgency to the many profound circumstances brought about by the novel coronavirus pandemi...
Support Our People in Challenging Times
To get through the current crisis, hoteliers can support their people by staying in touch with them and keeping a positive tone.
We have many difficult issues confronting us at present, none more important than how we relate to others. How we fare in this regard impacts our short-term recovery, as well as ou...
Short- and Mid-term Strategies for Select Service
Hoteliers with select-service properties can prepare for when demand jumps back up by reconsidering their operating models and sales-and-marketing strategies now.
Our hospitality landscape is being transformed daily as the nation and industry come to grips with the novel coronavirus pandemic. Profound economic and social impacts will play ou...