For a GM, it Can Be Lonely at the Top
GMs might be top dogs on property, but they still need strong mentors to guide their careers and professional development.
Editor’s note: Ted Borsuk also contributed to this column.
Acting the Part Builds Confidence
Appearances can be deceiving, but good leaders dress and act the part to project confidence and avoid being judged by their peers.
“You can’t have everything. Where would you put it?”— Steven Wright
Mediocrity Detrimental to Leadership Success
Leaders who accept the status quo are detrimental to improving the hotel industry.
Thousands of people have written thousands of reports on why people leave organizations. And some of those reports have made the hospitality industry infamous for having high empl...
10 Occurrences That Could Ruin a Guest’s Stay
Although hotel guests might not complain about the small stuff, these annoyances can leave enough of an impression that will cause people not to come back to your hotel.
“I stayed in a really old hotel last night; they sent me a wake-up letter.”
Steven Wright
Drafting Your Next Hotel Superstar
For a hotel to be consistently successful, a hotelier is tasked with knowing what to look for in new employees and fostering that talent.
What are managers looking for?
How can a hiring manager make sure the right strengths are identified during the screening and interview process? First, you’ve got to know what to l...
6 Once-in-a-lifetime Goals for Hoteliers
Hoteliers might not be able to win gold medals, but they can set goals to accomplish some of their own remarkable achievements.
“If you are willing to do only what’s easy, life will be hard. But if you are willing to do what’s hard, life will be easy.” T. Harv Eker
I’ve become a fan of the
Unsung Hotel Heroes
They might not be in the forefront of hotel history, but a few trailblazing hoteliers changed the hotel landscape forever.
Much to the chagrin of my past high-school teachers and college professors, the subject I have studied most in my life other than hotels is baseball history. I probably know more ...
Turning Around a Hotel’s Culture in 5 Steps
A successful hotel culture can drive profits and create loyalty, but it takes a strong staff of superstars to ensure a hotel is always functioning at its best.
Assuming the right leader is in place, here’s the plan:
Legislative Action Summit Educates, Informs
An invigorating and thought-provoking LAS hosted by the AH&LA elucidates the legislative and regulatory issues affecting U.S. hotels.
I attended the American Hotel & Lodging Association’s Legislative Action Summit last week. The two-day meeting, held in Washington, D.C., brought together leaders from the U.S. ho...
Select-service GMs an ‘unstoppable Force’
These Jacks and Jills of all trades do everything at the select-service property—and more—with the ability to lift property value in a single day. Here’s some advice on how to let them soar.
Select-service hotel GMs have many mouths to feed—and not just the hungry guests that bombard the breakfast bar in the morning hours.
Republicans, Democrats, Inaugurations, oh My!
Preparing for a major event requires months of planning and preparation. Here are some tips to help you get started.
Three cities will be the setting of major, international events this and next year. Tampa, Florida; Charlotte, North Carolina; and Washington, D.C. will have a microscope on their...
‘Tis the Season (all Year Long) to Give Back
Charitable outreach doesn’t have to stop after the holidays. Here are a few resources to keep your team involved all year long.
There are 1,000 different reasons why one would choose hospitality as a career, but an underlying thread we all have in common is the desire to serve others.
Critical Tasks for Ownership Change, Renovations
There’s only one thing hotel leadership needs for the benefits of an acquisition and renovation to outweigh the monetary and emotional costs: a plan.
PKF Hospitality Research recently reported that 30 of the top 50 U.S. markets are projected to have supply increases of less than 1% during the next two years. Therefore, most hot...
High-impact, Low-cost Ways to Win Guests
Good rivalries are borne out of competitors’ similarities, not differences. The key to winning guests is fighting for that extra 3%.
“You find out that life is just a game of inches. So is football. Because in either game, life or football, the margin for error is so small.” —Al Pacino (Coach Tony D'Amato) in “...
5 Steps for Interviewing a Hotel GM
Here are five unique steps you should take during the final interviewing process to crack through the surface and discover the good, bad or ugly truths underneath a GM candidate.
We’ve all made “that” hire. Great résumé, great interview, great job stability, great appearance, great references and great personality. Hired!
How to Lead Your GMs to Success
Here are six tips on how to lead GMs, those individuals who are critical to a hotel’s success.
The hotel general manager is the leader in the field. He is the investment for a hotel operating company that needs the most attention. If a hotel property is hundreds, sometimes ...