Optimal Hospitality Technology: Getting Closer, but Certainly Not There Yet
More Efficient Solutions Exist, but Tech Transitions Can Be Challenging
A definitive shift from legacy hospitality technologies — which rely on the replication of like-type data across numerous primary business systems — to a better, proven approach is...
Is There a Robot in Your Hotel’s Future?
Pandemic Has Revived Interest in Automating Tasks Such As Sterilization
Hotel companies have been dabbling in robotic service providers since at least 2014, when Starwood’s Aloft brand — now part of Marriott International — introduced robotic butlers a...
Touchpoints: From in the Room to Checking Out
The amount of touchpoints from when guests enter their room to after they check out from a hotel should provide ample opportunity to consider contactless options aided by technology.
In the first edition of “The Touchless Experience” series, we established an inventory and understanding of all the physical touchpoints associated with a hotel guest’s stay throug...
Tech Can Help Eliminate, Reduce Hotel Touchpoints
The “touchless experience,” more essential than ever in this pandemic era, can be enhanced with existing or under-development technology.
Our previous article on “The touchless experience” established an inventory and understanding of all the physical touchpoints associated with a hotel guest’s stay through the arriv...
Lobby Tech: What Goes Around Comes Around
The technology has changed in 100 years, but the intent is the same when it comes to hotel lobby amenities.
Being somewhat of a romantic when it comes to hotels, especially the Grand hotels, I was captivated recently when leafing through a copy of Bradshaw’s Continental Railway Guide, th...