What Can Hoteliers Expect After Turbulent Years of Pandemic Tourism?
Challenges Abound in All Facets of Hotel Operations
At Cayuga Collection Hotels, we have broken monthly sales and profitability records every month since June and expect 2022 to be the "best ever." It is hard to believe this after w...
If Hoteliers Could Time Travel
Pandemic Emphasizes Humanity in Hospitality
If we could travel back in time to the beginning of the pandemic, what would we have done differently?
Sustainability Is an Investment in Human Resources, and Vice Versa
Hotel Company's Commitment to Its People Pays Dividends
We kind of knew this before, but the pandemic really helped to make it crystal clear that sustainability is mainly about people — how we treat each other, how we interact, what we ...
Is Reducing Housekeeping Services the New Greenwashing?
Hoteliers Should Be Upfront, Honest About Reasons for Cutting Service
During the beginning of the pandemic, the hotels that were able to operate minimized housekeeping services for guests out of fear of transmitting the COVID-19 virus. Cleaning routi...
Summer 2021: A Whole New Set of Challenges
We've Learned Much from the Pandemic, So Let's Make It Count
We made it, we survived the pandemic — where I am, at least.
The Challenges for a Tourism Comeback
Will the Industry Go Back to Business As Usual Post-Pandemic?
Things are better today. We see tourism recovering faster than expected in Costa Rica, Panama and in the luxury market where we operate.
How to Tell if a Hotel Is Sustainable or Greenwashing
To show your hotel is truly sustainable, hoteliers should invite guests to view their back-of-house operations.
One of the most frequent questions I get asked by journalists is about how you can tell if a hotel is truly sustainable. They often bombard me with a long list of certifications an...
Please Don’t Squeeze Us
The hotels that have served guests well and faithfully in the past are now pleading with those guests: Don’t seek to take advantage of these hard times.
The year has gone by slowly and yet so quickly at the same time.