Hospitality's adoption of AI likely to happen away from guest-facing rolesHoteliers who have started adopting artificial intelligence platforms across their companies shared their wins and lessons learned, including why they think it might be best to keep AI use in the hotel's back of house for now.
Expert warns hoteliers are not keeping up with pace of AI changeMichael Goldrich, founder and chief advisor for Vivander Advisors, said hoteliers need to be focused on the major shift from artificial intelligence as the hospitality industry isn't keeping up with the pace of change.
The United Kingdom hospitality industry is generally optimistic, despite larger economic concerns facing the country. Managing risks, rather than taking them, is key, said speakers at the Annual Hotel Conference in Manchester.