REPORT FROM THE U.S.—U.S. hotel occupancy gains over Memorial Day weekend increased the need for workers, labor management data from Hotel Effectiveness shows.
On average, U.S. hotels added another 0.5 full-time employees to the rooms division over the past week. Housekeeping accounted for the majority of the increase, with guest services and other operating departments holding steady. Hotels across the U.S. now employ 38% of the number of team members they had during pre-COVID-19 times.
Most hotels are getting by with only two employees in the restaurant department—a chef or cook and a single server. With meetings still cancelled, on hold or postponed, banquet staff remains at zero. Room attendants account for nearly all of the gains in total headcount, driven by slightly higher occupancy.
The data and charts above represent a sample of more than 3,300 same-store hotels and excludes hotels which have been closed during the analyzed period.
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