The Era of 'Returns' Is Over in the Hospitality Industry
Time for the Wheat To Be Separated From the Chaff
Recent years have been marked by a fervent pursuit of progress and an urgency to re-align with global standards — “a return to this” and “a return to that” dominating media headlin...
Preparing for the New Era of Hospitality
Don't Cling to What Worked in the Past
“The past is a place of reference, not a place of residence; the past is a place of learning, not a place of living.” — Roy T. Bennett
Finding Heart in Hospitality
Hoteliers Must Be Driven by Passion To Thrive
“Thrive” is a word that has guided me as a passionate hospitality leader, but there’s more to thriving than getting up every day and going to work.
How To Win the Hospitality Talent Game
Great Leaders Truly Understand the Needs of Employees
In one of the many famous scenes of the movie "A Few Good Men," Jack Nicholson’s character asks Tom Cruise’s character, “You ever put your life in another man’s hands and, in retur...
The Hotel Industry Has Reached an Inflection Point
Everything Has Changed in the Hotel Business — Except for What Hasn’t
The hotel business looks very different today than it did last spring. Penetrating insight, right?
Revving the Hotel Revenue Engine
Industry Feels Like It Is 'Stuck in Neutral'
Unfortunately, the saying “all dressed up and no place to go” seems applicable to the hotel business currently.
Questions Remain About the Challenges Ahead
Amidst a pandemic, hotel management companies are taking stock—and looking ahead.
For years, most thoughtful market forecasts and industry predictions have included some sort of disclaimer—a caveat that there are inherent limits to any big-picture prediction, an...
Don’t Call it a Comeback
The “comeback” narrative doesn’t tell the whole story. Hotel management companies can leverage their strengths in new and important ways.
From the tumult and uncertainty of the early days of the pandemic—when it became clear just how serious the problem was, and as hotel owners and operators scrambled to adapt to pro...
‘Secret Sauce’ Balances Basics With Dash of Innovation
The secret to hotel management success might not be as complicated as you think.
These are exciting times in the hotel business. Hotel management professionals have access to innovative and increasingly powerful new tools and technology, as well as vast amounts...
Why Experiences Are a Pivotal Part of Success
Capitalizing on the continuing growth of the leisure segment should be a clear priority for hotel owners and operators as experience-based travel is booming.
Savvy hotel owners and operators are wired to look ahead: to think critically about what is next, and to adapt and evolve accordingly.
Let’s Face It
Face-to-face engagement and old-fashioned hospitality can make a difference at your hotel.
In an industry built on personal engagement and attention, the human touch is always foremost. The ability to make someone feel personally welcome—often with a gesture as simple as...
Don’t Let Culture Slip Into Buzzword Territory
Instead of looking at it as just a buzzword, hoteliers need to treat company culture as a primary focus among their team.
Culture is a term that is used so often these days that it’s in danger of becoming a corporate buzzword, joining a long list of words and ideas that have become almost meaningless ...
From A to Gen Z: Staffing Your Hotel
The emerging hospitality workforce is—and will continue to be—populated by younger demographic groups with their own unique perspectives and priorities.
Anyone connected with the industry knows how important it is for hospitality brands and businesses to recruit and retain quality personnel.
A Bull Market Can Lead to Missed Opportunities
What happens when your hotel’s performance levels off? As any prudent owner or asset manager knows, “this is as good as it gets” rarely, if ever, is an acceptable response from your management team.
While the current economic cycle has presented real opportunity for the hotel industry, it has also masked the reality that there are a number of underperforming properties out the...
De-flagging Demystified: Independence All About Control
For hotel owners looking to de-flag and make a go as an independent, the decision often comes down to whether or not you want to control your own destiny.
In the hotel industry, the brand relationship is designed as a mutually beneficial partnership: a two-way street designed to benefit both brands and owners and operators.
Upside-down Forecasting: What Won’t Happen in 2018
Understanding what won’t happen is just as important as thinking about what will.
Eliminating trends and big ideas that you know are likely to not impact decision-making is a good way to bring a clearer focus to forecasting for 2018.
Hotel Companies do Well by Doing Good
Selecting a core charity affects not just your culture, but your overall operations.
It is not unusual for brands and businesses today to establish corporate giving programs. Whether it’s a worthy charitable cause or a civic or community initiative, donating time o...
How Hoteliers Can Improve Their Company’s Work Culture
While it’s often touted as necessary, creating a healthy work culture frequently only receives lip service.
It should come as no surprise that successful hotel management professionals tend to be good at managing the myriad details and complex operational issues that go into running a ho...
Can a Hotel Be Too Digital to Fail?
Sales and marketing strategies need to embrace technology while remaining true to the power of personal engagement and face-to-face interactions.
Virtually everyone has been riding a wave of prosperity and rising numbers over the last few years. But now, with the revenue per available room growth curve flattening out and lea...
Managing Hotel Assets to Your Advantage
Let’s talk about the importance of a sound hotel management company in good times—and not-so-great times.
Although hotel industry projections for 2017 show continued revenue-per-available-room growth at a slower pace to previous years, there is still cause for optimism. But as the dema...