What hotel revenue, sales, marketing must understand about each other
Three disciplines largely merging into larger commercial teams
INDIANAPOLIS — As more hotel companies work to merge sales, marketing and revenue management into a combined commercial team, experts in those respective fields say it's more impor...
Hotel owners want better communication from on-property experts
Revenue, sales leaders need to understand goals, KPIs
INDIANAPOLIS — Transparency, alignment on key performance indicators and a general culture of clear communication are what hotel owners want from their on-property teams, including...
5 things to know for July 7
Today's headlines: Dollar stabilizes after nearing years-long low; Holiday travelers hit by thousands of flight cancellations; How one London GM manages a dual-brand property; Tariffs are reshaping global supply chains; American travelers see international pushback
Editor's Note: Some linked articles may be behind subscription paywalls.
Outrigger CEO sees hope in Hawaii, Asia
State sees dip in Canadian travelers
NEW YORK CITY — Now two years removed from devastating wildfires in West Maui, Outrigger Hospitality Group President and CEO Jeff Wagoner believes Hawaii is fully back, driven in p...
How hotel companies can get more out of online travel agencies
Hotels can leverage OTA data and technology for revenue, sales and marketing
INDIANAPOLIS — While much of the discussion on hotel distribution over the past decade has focused on the importance of funneling guests into direct channels, experts say hoteliers...
Peregrine Hospitality CEO 'focusing on what we can control' amid market uncertainty
KSL-backed platform focuses on long-term vision
NEW YORK — With widespread economic uncertainty, softening demand and creeping costs, there are a lot of things to give hotel operators and investors headaches in 2025.
How hotel companies can better incentivize younger employees
Goals tied to real work functions and tangible benefits for hitting them are key
INDIANAPOLIS — Young employees at hotels need more than pure financial compensation and a clear pathway to earning incentives to be properly motivated, according to a panel of expe...
Challenges and opportunities abound for hoteliers in Thailand
Country remains a luxury travel destination but faces geopolitical headwinds
Largely driven by the strength of luxury travel, Thailand has been a bit of a darling for hotel investors, but now facing geopolitical headwinds, the country could have a more comp...
5 things to know for June 27
Today's headlines: The death of the hotel minibar; Investors banking on more favorable interest rate policy; Why the transaction market could soon open up; San Francisco's next big hotel deal could be a major sign for market; London Heathrow officials warn of business demand drop from US
Editor's Note: Some linked articles may be behind subscription paywalls.
There are now concrete ways hoteliers should be reacting to AI
Adapting content and setting internal policies are chief among them
I spent the bulk of last week in Indianapolis attending the dual-headed conferences that are HSMAI Commercial Strategy Conference and HITEC, and I'll get to the point and say there...
5 things to know for June 26
Today's headlines: Booking.com faces legal challenge in The Netherlands; Trump-Powell feud disrupts market; How Hilton is connecting smaller franchisees with financing; Marriott Budapest sells for €115 million; A look at the Waldorf Nile Experience, Hilton's first cruise
Editor's Note: Some linked articles may be behind subscription paywalls.
Hilton seeks to kick-start development for smaller hotel companies with Bridge partnership
Program designed to connect hotel investors with lenders in fractured financing environment
A persistent obstacle to U.S. hotel development in recent years has been the lack of financing.
5 things to know for June 25
Today's headlines: US consumer confidence slides once again; Why Middle East war might not mean higher oil prices; One hotelier looks to create unique properties in rural Colorado; Concern grows for summer travel to Hawaii; Israel-Iran conflict continues to disrupt air travel
Editor's Note: Some linked articles may be behind subscription paywalls.
Sonesta embarks on new stage of growth as parent company continues to sell down assets
Following sales, Brian Quinn says hotel company will prioritize franchising
NEW YORK CITY — One of the hallmarks of Sonesta International Hotels since its transformation into a company more focused on franchising has been its owner-centric mindset, given i...
5 things to know for June 24
Today's headlines: Signs of hope emerge for interest rate cuts; Hoteliers push back on Los Angeles minimum wage hikes; Why the Springboard-Hotel Equities merger is unique; International travelers use ceasefire to leave Israel; Migrant shelter at New York's Roosevelt Hotel closes
Editor's Note: Some linked articles may be behind subscription paywalls.
Why the Springboard, Hotel Equities merger is different than other hotel deals
CEO Ben Rafter touts entrepreneurialism and varied strength of combined company
NEW YORK — Ben Rafter believes the recent combination of Springboard Hospitality and Hotel Equities is truly different than the type of hotel management mergers and acquisitions se...
5 things to know for June 23
Today's headlines: Concerns grow about overtourism in Europe; US strikes on Iran disrupt Middle East air travel; Aimbridge charts new course following ownership reset; Dollar gains strength but trajectory remains uncertain; AAA Independence Day projections include big jump for cruises
Editor's Note: Some linked articles may be behind subscription paywalls.
Aimbridge focuses on hotel quality, partnerships as part of revised strategy
Hotel management company recapitalized, changed ownership structure to start 2025
NEW YORK — With a "clean balance sheet" and a shift in strategy, Aimbridge Hospitality Chief Global Growth Officer Eric Jacobs said his company is moving forward from a rocky perio...
Consistency across marketing key for hotels in age of AI
New tech will provide guests with fewer touch points, more personalization with bookings
INDIANAPOLIS — While many hoteliers are still wondering what they need to do to adapt to a new era of artificial intelligence, two experts speaking at the 2025 HSMAI Commercial Str...
Hoteliers hope AI can lead to renaissance for commercial strategy
Experts say both marketing, distribution require greater focus
INDIANAPOLIS — The idea that commercial strategy in hotels needs to evolve through better collaboration between revenue management, sales and marketing is not new, but the hope tha...